For Employers

When do I have to provide an accommodation?

You must provide a reasonable accommodation if a person with a disability needs one in order to apply for a job, perform a job, or enjoy benefits equal to those you offer other employees. You do not have to provide any accommodation that would pose an undue hardship.

What is an undue hardship?

Undue hardship means that the accommodation would be too difficult or too expensive to provide, in light of the employer’s size, financial resources, and the needs of the business. An employer may not refuse to provide an accommodation just because it involves some cost. An employer does not have to provide the exact accommodation the employee or job applicant wants. If more than one accommodation works, the employer may choose which one to provide.


Resources specifically for employers:

JAN – Job Accommodation Network
An excellent resource for exploring reasonable accommodation.

Small Employers and Reasonable Accommodation

Employer Assistance Referral Network (EARN)
A national toll-free telephone and electronic information referral service to assist employers in locating and recruiting qualified workers with disabilities. EARN is a service of the U.S. Department of Labor, Office of Disability Employment Policy with additional support provided by the Social Security Administration’s Office of Employment Support Programs. 1-866- EARN NOW (327-6669)

Great Lakes ADA Accessible IT Center
Region 5 (IL, IN, MI, MN, OH, WI)
University of Illinois/Chicago
Department on Disability & Human Development
(312) 413-1407 (V/TTY)
(312) 413-1856 (Fax)


Access is Good Business and Profitable!

Business Owners and Managers, there is an untapped market out there. Have you actively invited people with disabilities to come to your store or use your service?

A direct invitation to people who have disabilities is as simple as putting you are accessible in your ads.  That way they know it is a disability friendly environment.

Did you know?

The large and growing market of people with disabilities has $175 billion in discretionary spending, according to the U.S. Department of Labor. $175 billion is almost two times the spending power of teens and more than 17 times the spending power of tweens (8-12 year-olds), two demographics highly sought after by businesses.

The percentage of people with disabilities is larger than any single ethnic, racial, or cultural group in the U.S. At 19.3%, the number of people with disabilities exceeds the next largest group — Hispanic people (14.9%) — by a fairly wide margin.

Yet despite their numbers, people with disabilities are faced regularly with inaccessible business practices a trend that leaves them looking for businesses that want their business and demonstrate that by providing access and services that make their experience a pleasant one.

How can your business access customers with disabilities?
Department of Justice has provided these tools::
Reaching Out to Customers with Disabilities
A free online course for businesses that want to actively include customers with disabilities.

Ten Small Business Mistakes
A free online 13-minute video.

ADA Business Connection
This is a great business access resource!

PACE offers free technical assistance if you make an appointment or phone us.

For in-depth survey of your business PACE can visit your business and  provide a consultation and recommend access features that will assist businesses in attracting customers with disabilities. We can evaluate your business and suggest things you can do that make using your business attractive to customers with disabilities. There is a $50.00/hr fee per consultant. Non profit fees are available. Call 217 344-5433 for more information.

Tip: Remember to advertise your accessibility when you advertise your business. For instance A simple access symbol on the ad says a lot to shoppers who need access.

Change font size